Support

Fancy text, fonts & keyboard — help center
Last updated: July 31, 2026

This page provides help for Fancy text, fonts & keyboard, a custom keyboard and font constructor for iPhone and iPad. If you have a question, need assistance, or want to report a problem, contact us using the details below — we read and answer every message.

Contact us

Email: siteartstudio@gmail.com

We reply to all requests, typically within 1–2 business days.

Email support

To help us resolve your issue faster, please include:

Getting started

How do I enable the keyboard?

  1. Open the iOS Settings app.
  2. Go to General → Keyboard → Keyboards.
  3. Tap Add New Keyboard… and select Fancy text, fonts & keyboard.
  4. Open any app with a text field, press and hold the globe (🌐) key, and choose our keyboard.

The keyboard does not appear when I press the globe key

This usually means the keyboard has not been added in Settings yet, or iOS needs a restart to register a newly installed keyboard extension. Follow the steps above, then close and reopen the app you are typing in. If it still does not appear, restart your device.

Does the app need Full Access?

No. All core features work without Full Access. We never collect, store, or transmit your keystrokes or typed text. See our Privacy Policy for details.

Fonts and custom sets

Why do some fonts look different in other apps?

Custom fonts are built from Unicode characters rather than installed typefaces. Different apps, websites, and operating systems support different parts of the Unicode standard, so a character that displays correctly in one app may appear as an empty box in another. This is a limitation of the receiving app, not of our keyboard.

How do I create my own font or set?

Open the app, go to the constructor, and map Unicode characters to letters of the alphabet. You can save the result as a private set stored only on your device, or publish it so other users can use it.

How do I make my content private?

Select the Make Private option when creating a font, modifier, or set. Private content is stored exclusively on your device and is never uploaded to our servers.

I lost my custom fonts after reinstalling the app

Private content is stored locally on your device only. Because it never leaves your device, it cannot be recovered by us after deletion or reinstallation. We recommend publishing sets you want to keep, or exporting them where the app allows.

How do I report inappropriate content?

Use the report option next to any published set, or email us at siteartstudio@gmail.com. We review all reports and remove content that violates our Terms of Use within 24 hours.

Subscriptions and billing

What does Premium include?

Premium unlocks all fonts, styles, and modifiers, removes advertising, and gives unlimited use of the constructor. Subscriptions are available in weekly, monthly, 2-month, 6-month, and yearly plans. You can choose the plan that suits you best and switch between them at any time.

How do I cancel my subscription?

  1. Open the iOS Settings app.
  2. Tap your name at the top, then Subscriptions.
  3. Select Fancy text, fonts & keyboard and tap Cancel Subscription.

Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. You keep access until the end of the period you have already paid for.

How do I change my plan?

All plans belong to a single subscription group, so you can switch between them at any time in Settings → [your name] → Subscriptions. Upgrades take effect immediately with a prorated credit; downgrades take effect at the next renewal date.

I purchased Premium but the features are locked

Open the app, go to the subscription screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account used for the original purchase. If the problem persists, email us with the date of purchase and we will help.

How do I request a refund?

All purchases are processed by Apple, so refunds are handled by Apple rather than by us. Submit a request at reportaproblem.apple.com using the Apple Account that made the purchase.

Privacy notice

Please do not send passwords, payment details, or other sensitive personal information by email. We do not have access to your keystrokes, local typing history, or any content you have marked as private, so we cannot recover locally deleted private data.